Refund Policy

1. Nature of Digital Products

All courses, digital products, and resources offered by DigiSkillRise are delivered electronically. Once access is granted, digital content can be viewed, downloaded, or used immediately — which affects refund eligibility as described in this Policy.

2. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within [Insert Number, e.g., 7] days of purchase, and
• You have not accessed or downloaded a substantial portion of the course content or digital products included in your package, and
• The request is submitted through official support channels with your order details

Refunds are generally not available if:

• The eligibility window has passed
• A significant portion of the course content or digital products has already been accessed, downloaded, or used
• The purchase was made using a discount, coupon, or promotional bundle explicitly marked as non-refundable at checkout
• The account has been found in violation of our Terms of Service (e.g., fraudulent activity, misuse)

3. Refund Process

To request a refund:

1. Email support@digiskillrise.com with the subject line "Refund Request," including your registered email address and order/transaction ID.
2. Our support team will review your request against the eligibility criteria above.
3. You will receive a confirmation of approval or denial via email, along with the reason for the decision.

4. Refund Timeline

• Refund requests are typically reviewed within [Insert Number, e.g., 5-7] business days of submission.
• Approved refunds are processed back to the original payment method and may take an additional [Insert Number, e.g., 7-10] business days to reflect, depending on your bank or payment provider.

5. Exceptions

• Custom or personalized services (such as 1-on-1 mentorship sessions already delivered) are non-refundable once completed.
• Affiliate commissions already earned and paid out are not affected by a refund on your own package purchase, but may be subject to review under our Terms of Service.
• Package upgrades are non-refundable once the upgraded content or products have been accessed.

6. Package Downgrades & Cancellations

DigiSkillRise packages do not auto-renew as subscriptions unless explicitly stated at the time of purchase. If a package includes recurring billing, cancellation instructions will be provided separately, and cancellation will stop future billing but does not automatically trigger a refund for the current billing cycle.

7. Contact Us About A Refund

If you believe you're eligible for a refund or have questions about this Policy, please reach out:

Email: support@digiskillrise.com
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)